Refund Policy

1. Overview

This Refund Policy applies to all purchases made through ORVY, operated by Lorion Enterprises LLC ("ORVY," "we," "us," or "our"). By purchasing a subscription or any paid service through ORVY, you agree to the terms of this Refund Policy.

We are committed to providing a high-quality experience. Due to the nature of our digital service and the immediate access granted upon purchase, our general policy is that all sales are final. Please read the sections below for full details, including platform-specific policies.

2. Purchases Through Apple App Store (iOS)

If you purchase an ORVY subscription through the Apple App Store, your purchase is subject to Apple's payment terms and refund policies. We do not directly control refunds for App Store purchases.

To request a refund for an Apple App Store purchase:

• Visit reportaproblem.apple.com
• Sign in with your Apple ID
• Find the ORVY subscription and select "Request a Refund"
• Choose a reason and submit your request

Apple will review your request in accordance with their refund policies. ORVY is not responsible for Apple's refund decisions.

3. Purchases Through Google Play (Android)

If you purchase an ORVY subscription through Google Play, your purchase is subject to Google's payment terms and refund policies. We do not directly control refunds for Google Play purchases.

To request a refund for a Google Play purchase:

• Visit play.google.com/store/account/subscriptions
• Find the ORVY subscription
• Select "Manage" and then "Cancel subscription"
• For refund requests within Google's refund window, contact Google Play support directly

Google typically allows refunds within 48 hours of an initial purchase. ORVY is not responsible for Google's refund decisions.

4. Purchases Through ORVY Website (Web)

ALL SALES ARE FINAL for subscriptions purchased directly through the ORVY website. We do not offer refunds for web purchases.

This policy exists because:

• Digital services are delivered instantly upon purchase
• You receive immediate access to all premium features
• Data storage, AI processing, and infrastructure costs are incurred immediately
• Personalized AI coaching and content generation begins upon activation

Before purchasing, we encourage you to:

• Try our free tier to understand the full service
• Review our feature comparison and pricing information
• Contact support with any pre-purchase questions at contact@orvy.app

5. Non-Refundable Situations (Web Purchases)

5.1 Change of Mind

We do not offer refunds because you changed your mind or found a competitor's service preferable.

5.2 Lack of Usage

If you purchase a subscription but do not use the Service, you are not eligible for a refund. Access is provided regardless of usage.

5.3 Dissatisfaction with Results

ORVY is a personal development tool. Individual results vary based on personal effort and consistency. Dissatisfaction with personal progress is not grounds for a refund.

5.4 Account Termination for Violations

If we terminate your account due to violation of our Terms of Service, you are not eligible for a refund for any unused portion.

5.5 Partial Period Refunds

If you cancel mid-billing period, you will not receive a prorated refund. You retain access to premium features until the end of your current billing period.

6. Subscription Management

6.1 How to Cancel

You may cancel your subscription at any time:

• iOS: Manage through Apple App Store → Subscriptions
• Android: Manage through Google Play → Subscriptions
• Web: Settings → Account → Subscription → Cancel Subscription

6.2 Auto-Renewal

Subscriptions auto-renew unless cancelled at least 24 hours before the end of the current billing period. You will be charged for renewal within 24 hours prior to the period end.

6.3 Post-Cancellation Access

Upon cancellation, you retain access to premium features until the end of your current billing period. After that, your account reverts to the free tier. Your data is preserved.

6.4 Reactivation

You can resubscribe at any time. Previous data and progress will be preserved (subject to our data retention policy).

7. Billing Inquiries

For billing questions or concerns about web purchases, contact us at contact@orvy.app with:

• Your full name and account email address
• Transaction ID or receipt of the charge
• Date of the transaction
• Description of the issue

We will respond within 5–7 business days.

8. Chargebacks and Disputes

If you initiate a chargeback or payment dispute without first contacting us, we reserve the right to suspend or terminate your account and provide evidence to your financial institution. We strongly encourage direct communication before initiating a dispute — most issues can be resolved quickly.

9. Price Changes

We reserve the right to change subscription prices at any time. Price changes will not affect your current subscription until renewal. You will be notified at least 30 days in advance. Continuing your subscription after a price change constitutes acceptance of the new price.

10. Contact Information

If you have questions about this Refund Policy, contact us: